Most systems continue to operate year after year without incident until the point is reached where patching problems to keep the system operating is no longer cost effective and it is time to replace the system a number of times.
Dead Zones That Never Improve
If staff are missing calls in specific parts of your building and repositioning the receiver in different locations does not make a difference then the range of your system has probably deteriorated over time. Radio frequency signals have less consistency with older radio hardware and even with the best of setup there is a point at which no further adjustments can be made.
Missed Calls Are Becoming Routine
The occasional missed call is never going to be perfect but when it becomes a regular occurrence the problem has become apparent. A system that fails to function at its primary function is useless. In addition to normal operation, staff may start to work around the problem by shouting down corridors or using their personal mobiles.
Parts Are Discontinued or Hard to Source
When a manufacturer stops supporting a product line for which there are no more new units in warranty the chances of finding replacement receivers, transmitters, etc. and adequate stocks of batteries in due course also rapidly diminish. As a general rule, the costs of maintaining equipment in a workplace to a satisfactory level of reliability must be balanced against the risks of running an unsupported product but if in doubt it is best to err on the side of caution.
Staff Are Working Around It
Watch how your team behaves during a busy shift. If your staff have stopped using a particular function on a system no longer, then they are working around the problem. This is a much clearer indicator that there is a problem than a fault report.
It Won’t Pair With Newer Hardware
Because many older systems are not able to be paired with newer call button technology, it is likely that you will need a wireless call system that works with current hardware. If you are looking for a Pager System, see https://www.dinggly.com/us/.
If two or three of the above indicators apply to your specific situation then it is time to start looking for a replacement.